Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01/01/2025

At VapeWadi.com, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to the terms detailed below.

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be initiated within 24 hours of receiving the product.
• The device must be in its original packaging, unused, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.
• Disposable vapes or e-liquids that have been unsealed.
• Products damaged after delivery due to mishandling.
• Items purchased as part of a final sale or clearance promotion.

For sanitary and safety purposes, the following items are NON-RETURNABLE if opened or used:

• E-Liquids
• Atomizers – such as RDA & Tanks
• Disposable Vape
• Replacement Pods & Coils – if temper foil is broken
• Replacement Coils – if temper seal is broken
• Spare Parts – Drip Tips, Glasses, O-Rings
• Rechargeable Batteries
• For product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.

3. Return Process

To initiate a return:

1. Contact us within 24 hours of delivery via:
   • Email: support@vapewadi.com
   • Phone: +966596162108
2. Provide the order number, product details, and reason for return.
3. Once your return is approved, you will receive instructions for returning the product.

4. Refund Policy

• Refunds will be processed once the returned product is inspected and confirmed to meet our return conditions.
• Refunds will be issued to the original payment method used at checkout.
• Processing time for refunds may vary depending on your payment provider but typically takes 5-7 business days.

5. Exchange Policy

We do not currently offer exchanges. If you wish to replace a product, please initiate a return and place a new order.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect due to our error.
• Original shipping charges are non-refundable.

7. Defective or Incorrect Products

If you receive a defective or incorrect product:

• Notify us within 24 hours of delivery.
• We will arrange a replacement or refund at no additional cost to you after verifying the issue.

8. Contact Us

For any questions or assistance with returns, please reach out to us:

• Email: support@vapewadi.com
• Phone: +966596162108
• Address: Olaya, Riyadh, Saudi Arabia

Thank you for shopping at VapeWadi.com. We value your trust and strive to provide the best possible service.